Step 2: Under Privacy, search, and services, select Choose what to clear. Step 1: Go to Settings at the top right under the three dots. Step 4: Tick the boxes beside Cookies and other site data and Cached images and files, then click on Clear data. Step 2: Select More Tools and proceed to Clear browsing data. Step 1: Open Chrome and navigate to the upper right corner to click on More. The browser you're using for opening and watching the video may also be the cause as the accumulated cache and cookies of the browser may force the browser to run slow, thus causing the error code 100013 problem. Step 3: Choose Extensions from the left sidebar and toggle off the switch. Step 1: Click on the horizontal lines at the top right. Step 3: From the installed extensions, toggle off the switch next to each of them. Step 1: Click on the three horizontal dots at the top right. Step 4: Or, you can remove an extension by clicking Remove below it. Step 3: Toggle off the switch next to the extension to disable it temporarily. Step 2: Select Extensions from More tools. Step 1: Click the three vertical dots at the top right. Here's a guide on how to disable extensions in different browser: Temporarily disabling these extensions can help pinpoint if they're causing the issue. 3 Remove Browser ExtensionsĮxtensions in web browsers can occasionally clash with video playback, resulting in error code 100013. If the problem continues, move on to the next troubleshooting step. Once your device has been restarted, try playing the video again to see if the message "Sorry, the video player failed to load error code 100013" still shows up. Restarting your computer or phone can effectively remove small glitches, refresh system, and reconnects with the video server. One of the easiest and most efficient ways to tackle error code 100013 is by rebooting your device. If possible, connect to a Wi-Fi network for a more reliable link. Prioritize a stable internet connection before starting video playback. 1 Ensure a Stable NetworkĪ strong and dependable internet connection is crucial for seamless video streaming, since connectivity problem often trigger different error code issues. In this part, you can learn several methods that can be tried for removing the error code: 100013 glitch.